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Supervisor Pro is the complete solution for orders management designed for companies and cooperatives that need to manage activities related to internal orders or for the execution of outsourced services (Global Service, Facility Management).

How it works


The solution, through the use of a Web management console, makes it possible to:

  • Plan the activities for each contract both spot or based on chronoprograms;
  • Monitor the execution of the activities by the operators present inside the company;
  • Give access to external users, that's to say the users of the of the customer in the case of contract for global service, in order to verify the executions of the activities themselves;
  • Give access to the data of the activities only to users, both internal and external, that really have rights on them;
  • Slim the process for field data collection so reducing time/costs due to manual insertion of the collected data and avoiding errors related to data transcription.
  • Provide after-sales support interacting in real time with your customers using an integrated trouble-ticketing module that allows you to link support activities and costs to the relevant orders;
  • Verify costs and revenues for each order thanks to the ability to manage all cost and revenue items and set specific rates for each type of activity and order;
  • Centralize the management of order documents by activating document sections that allow you to manage versioning, deadlines, and role-based access to each document.

The solution is available in two variants designed for companies focused on services management and worksites management.

Caratteristiche


Permissions management

A multi-company and multi-division environment that allows for adequate access to data on orders and related activities by both your company's staff and your clients' staff.

Web console

Web-based administration console with a simple and intuitive interface that requires no installation on user PCs. Responsive interface with sections specifically designed for access from smartphones and tablets.

Advanced planning

Complete management of planning, assignment, and tracking of the execution of various activities. Availability of complex patterns to manage the recurrence of activities and their massive rescheduling.


Documents management

Ability to support orders and data with various types of documents (including photos and videos) through document sections that allow you to manage versioning, deadlines, and role-based access to each document.

Costs / revenues check

Real-time cost and revenue monitoring thanks to the ability to manage all fixed cost and revenue items and dynamically calculate costs and final balances for interventions performed by setting specific rates for each type of activity and order.

Post-sale assistance

Trouble ticketing module fully integrated into the system that allows you to interact in real time with your customers and allows you to link the activities performed and the related support costs to the relevant orders.


Field data collection

Ability to compile activity reports or collect specific field information directly from your smartphone thanks to sections specifically designed for mobile use..

Digitale signage

Acquisition of digital signatures to validate intervention reports by tracing the mark on the device display with a finger or a special stylus.

Cartographic functions

Ability to geo-reference customer locations/places where activities are performed to view them on a map on both the console and the mobile app.


GIS functions

Management of the association of geometric shapes ("shapes") to the locations where activities must be carried out, with the possibility of importing cartographic data from GIS systems.

Estimate management

Form for entering estimates that can be linked to activities after acceptance.

Integration API

Full integrability with third parties systems thanks to the availability of Rest APIs.


Multilingual

Multilingual interface for both the web console and the native app.

In-house installation

Low infrastructure costs for in-house installation.

Cloud ready

Cloud installation option to reduce total cost of ownership (TCO).

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